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Privacy Policy
Effective Date: September 2026
Animal Health Certificate 4 Pets ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website ahc4pets.co.uk or use our mobile Official Veterinarian services.
1. Data Controller
Animal Health Certificate 4 Pets provides mobile Animal Health Certificate (AHC) services across Leicestershire, Warwickshire, and surrounding areas.
If you have any questions regarding this policy or our data protection practices, please contact us at:
2. Information We Collect
When you contact us, book an appointment, or use our services, we may collect and process the following information:
- Personal Details: Full name, residential address, telephone number, and email address.
- Pet Information: Microchip number, rabies vaccination records, species, breed, sex, and relevant veterinary health history.
- Technical Data: Essential technical data automatically collected when visiting our website (IP address, browser type, device type) via Cloudflare infrastructure for performance and security purposes.
3. How We Use Your Information
We process your personal data for the following purposes:
- To issue official Animal Health Certificates (AHCs) and export documentation in compliance with UK APHA regulations.
- To contact you regarding your appointment booking, pet travel checks, or inquiries.
- To maintain required legal and professional veterinary records.
- To ensure website security and prevent fraudulent activity.
4. Legal Basis for Processing
We process your personal data under the following legal grounds:
- Contractual Obligation: To fulfill the travel certification service you requested.
- Legal Compliance: To comply with UK veterinary record-keeping rules and animal health regulations.
- Legitimate Interests: To respond to customer communications and manage our business operations efficiently.
5. Sharing Your Information
We do not sell, rent, or trade your personal data. We may only disclose your information to third parties in the following limited circumstances:
- Government Authorities: The Animal and Plant Health Agency (APHA) or official veterinary authorities if legally required.
- Service Providers: Cloud hosting providers (Cloudflare) strictly to host and secure our website infrastructure.
6. Data Retention
We retain client records and pet health data only for as long as necessary to comply with statutory veterinary obligations and accounting requirements. Website technical logs are routinely overwritten by our hosting platform.
7. Cookies and Analytics
Our website uses essential technical cookies provided by Cloudflare to ensure security, prevent malicious attacks, and improve page load speeds. We do not use intrusive third-party tracking or advertising cookies.
8. Your Rights under UK GDPR
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete personal data.
- Request erasure of your data (subject to statutory veterinary retention obligations).
- Object to or restrict the processing of your data.
To exercise any of these rights, please contact us at ahc4pets@gmail.com.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.